Shipping Policy

This Shipping Policy explains how Defensible Logic, Inc. ("we", "us", "our") ships physical goods purchased from Baud Runner (the "Site", at https://baudrunner.com). It applies only to physical, manufactured hardware that we ship to you. It does not apply to digital goods: 3D-printable model files (STL files) and similar downloads are delivered electronically as secure download links and are never shipped. For how digital files are delivered and licensed, see our License. For returns and refunds, see our Refunds & Returns.

A single order may contain both digital and physical items. When it does, the digital items are made available as downloads and the physical items are shipped separately under the terms below; the two are handled independently and may arrive at different times.

1. Where we ship

We ship physical goods to the regions listed at checkout. Currently we ship to most countries worldwide. If your destination is not eligible, the Site will not allow you to complete a physical order to that address. Some items have finite stock; availability shown at checkout reflects current inventory.

2. Handling and processing time

Orders are typically prepared and dispatched within 2 to 5 business days. Handling time is separate from transit time and is counted from the time the order is placed and payment is confirmed. Processing times may be longer for made-to-order items, during periods of high demand, or around holidays. We will let you know if we expect a significant delay.

3. Carriers, methods, and costs

We ship using USPS and UPS. The shipping methods available for your order, and their cost, are shown to you at checkout before you pay, based on your destination, the items ordered, and the selected service level. You confirm the shipping option and cost as part of completing your order.

Payment for orders is handled by Stripe through Stripe-hosted checkout pages; we do not receive or store your card details. For some customers we may settle an order off-Stripe (for example by invoice, wire, cash, or consignment) at our discretion, and shipping for such orders is arranged as agreed.

4. Delivery estimates

Estimated delivery times are typically 2 to 7 business days in transit for domestic orders after the processing time, and longer for international orders. These are estimates only and are not guarantees. Actual delivery depends on the carrier, the destination, customs processing for international shipments, and events outside our control. We are not responsible for carrier delays once an order has been dispatched.

5. Order tracking

Where the selected carrier and service provide tracking, we will make tracking information available to you, typically by the email address associated with your account once the order ships. Your order history is also tied to your account on the Site. If you do not receive tracking information within a reasonable time after the processing window, contact us at support@defensiblelogic.com.

6. International shipping, customs, duties, and taxes

For international orders, we ship to most countries, though transit times are longer and the order may be held for customs processing. Any customs duties, import taxes, brokerage fees, or other charges levied by the destination country are assessed by the destination's customs authority, are not included in the item price or the shipping cost shown at checkout, and are typically billed to the recipient separately by the carrier. We have no control over these amounts and cannot predict them. How these charges are allocated between you and us, and how refused, returned, or abandoned international shipments are handled, is governed by the following: you, as the recipient, are responsible for all such duties, taxes, and fees, and any shipment that is refused or abandoned may be treated as a return, less any non-refundable shipping and customs costs.

7. Address accuracy and failed delivery

You are responsible for providing a complete and accurate shipping address at checkout. We ship to the address you provide. We cannot guarantee changes once an order has entered processing or shipped.

• If a package is returned to us as undeliverable because of an incorrect or incomplete address, or because it went unclaimed, we will contact you to arrange reshipment. You may be responsible for additional shipping charges to reship.
• If you need to correct an address after ordering, contact us at support@defensiblelogic.com as soon as possible and we will help if the order has not yet shipped.

8. Lost or damaged in transit

If your order does not arrive, or arrives damaged, contact us at support@defensiblelogic.com so we can help resolve it. Our process for lost or damaged shipments is as follows: if tracking shows your order was not delivered, contact us within 14 days of the expected delivery date, and we will open a claim with the carrier and, once it is resolved, send a replacement or issue a refund. Please keep all packaging and provide photographs of any damage, as carriers may require them to process a claim. Resolution of a damaged or lost item, including any replacement or refund, is handled in accordance with our Refunds & Returns policy; refunds for physical goods are issued through Stripe to the original payment method.

9. Risk of loss and title transfer

Risk of loss and title for physical goods pass to you when the carrier delivers the package to the address you provided. Until that point, responsibility for the goods remains as described there; after that point, the goods are at your risk.

10. Returns and refunds

This page covers shipping only. For return eligibility, return windows, restocking, and how refunds are processed, see our Refunds & Returns policy. Digital downloads are delivered electronically and are not shipped or returned; their terms are covered in the Refunds & Returns policy and License.

11. Contact

Questions about shipping an order can be sent to support@defensiblelogic.com. Baud Runner is a storefront operated by Defensible Logic, Inc. This policy is governed by the laws of the State of Wyoming, United States. For how we handle the personal data associated with your order, including your shipping address, see our Privacy Policy.